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Help center

SakuraCat help center

Setup guides, troubleshooting steps and answers to frequently asked questions about using SakuraCat VPN on Windows, macOS, Android, iOS and Linux.

Setup guides

Get connected on any device

Select your operating system below. Each guide takes about a minute to follow and ends with a working connection.

Windows

  1. Download the EXE installer from the downloads page and run it.
  2. Open SakuraCat and sign in with your account credentials.
  3. Choose a node in the region you want to use.
  4. Press connect, then turn on the system proxy so your browser and apps route through SakuraCat.

macOS

  1. Download the universal DMG and drag SakuraCat to your Applications folder.
  2. Launch the app and sign in.
  3. Select a node and click connect.
  4. Enable the system proxy so your browser and applications use the encrypted tunnel.

Android and Android TV

  1. Download the APK and allow installation from this source if prompted by your device.
  2. Open SakuraCat and sign in with your account.
  3. Pick a region and tap connect.
  4. Grant the VPN permission when Android asks – this is required the first time you connect.

iPhone and iPad (beta)

  1. Install Apple TestFlight from the App Store if you do not already have it.
  2. Follow the beta invitation steps to install SakuraCat through TestFlight.
  3. Open SakuraCat and sign in using your existing account credentials.
  4. Select a region, connect and allow the VPN configuration when iOS asks for permission.

Linux (amd64)

  1. Download the AppImage for 64-bit x86 desktops from the downloads page.
  2. Mark the file executable in your file manager or terminal.
  3. Launch the AppImage, sign in and choose a region.
  4. Connect and verify that your applications are routing through the proxy.

Need the installer first? Head to the downloads page .

Solutions to the most common problems

App will not connect at all

Update to the newest version of SakuraCat, switch to a different region node and verify that the system proxy is turned on for Windows and macOS.

Connection speed is slower than expected

Try a node in a geographically closer region. Node load, your ISP and the destination service all influence speed – experimenting with nodes often helps.

A site or platform still will not open

Platforms each have their own regional and account policies. Choose a node in a region the service supports and ensure your account with that platform is in good standing.

Unable to sign in to SakuraCat

Double-check your email and password. If you think your account has been compromised, use the password-reset flow on the account page immediately.

Reached the device limit

Disconnect a device you are not currently using from the account, then try reconnecting. Your plan sets the maximum number of simultaneous connections.

Nothing has worked so far?

Contact support with your device model, operating system, the node you tried and the exact error message. Please do not include your password, verification codes or your full subscription link.

Common questions

Help center FAQ

The questions our support team receives most often – answered.

The app installed correctly but will not connect – where should I start?

Update the SakuraCat app to the latest version, try a different region node and confirm the system proxy is enabled on Windows and macOS. If the problem persists, note your device model, the node you chose and the full error message before contacting support.

A streaming service or AI tool still will not load after connecting. Why?

Each platform enforces its own regional rules and account requirements independently of your VPN connection. Select a node in a region the platform supports, review the platform's terms and keep in mind that platform policies can change at any time.

Where are the device setup guides?

Scroll down on this help page to find the guides for Windows, macOS, Android, iOS and Linux. If you still need the installer, visit the downloads page first.

What should I never include when I contact support?

Do not send your password, any verification codes or your full subscription link. Our support team only needs to know which device and operating system you use, which node you selected and the exact error message shown in the app.

How do I change my password or close my account?

Both actions are available from your account settings page. Account deletion runs as a scheduled process rather than instantly, and records required by law may be retained for a limited period as described in the privacy policy.

Contact us

Talk to the SakuraCat support team

Our support team handles installation questions, sign-in problems, plan queries and connection issues. For the fastest, most accurate help, please include:

  • your device model and operating system
  • the SakuraCat version shown inside the app
  • the region or node you were trying to use
  • the exact error message from the app, if one appeared

Please never include passwords, verification codes or your complete subscription link in any message to support.

Contact Support